VMware Technical Support Guide
VMware Technical Support Guide, Building an effective Support Relationship, Roles and Responsibilities, Customer Roles and Responsibilities, VMware Support Roles and Responsibilities, Best Practices, Educate Your Administrators, Plan Ahead, Assign Appropriate Resources
More PDF Content
VMware Technical Support Guide technical
Utilize Self-Help … 6
Provide Complete and Accurate Information … 7
Keep your Profile Up-to-Date … 7
Register your Products … 7
Support Services Overview… 8
Support Request life cycle … 10
Before You Begin … 10
collecting information … 10
Configurations … 10
Log File … 10
Support Script Output … 10
Record Any Recent Changes … 10
utilizing Self help tools … 11
Documentation … 11
Technical Resources … 11
Developer Resources … 11
Knowledge Base … 11
Discussion Forums … 11
User Groups (VMUGs) … 11
Compatibility Guides … 11
understanding Severities … 12
Submitting a Support Request… 12
Via the Web … 12
Working the Problem … 14
escalating a Support Request
Processing your request, Please wait....