HP ProLiant Servers Troubleshooting Guide

Problems with servers, 375.445-xx7 part number, including …… For firmware updates, manually download the current firmware on the HP ….

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Part Number 375445-009
June 2010 (Ninth Edition)

  • Introduction … 8
  • What\’s new … 8
  • Revision history … 8
  • 375445-xx8 (July 2009) … 8
  • 375445-xx7 (November 2008) … 9
  • 375445-xx6 (September 2007)… 10
  • 375445-xx5 (June 2006) … 10
  • 375445-xx4 (May 2006) … 10
  • 375445-xx3 (September 2005)… 11
  • Getting started … 12
  • HP ProLiant 100 Series Server troubleshooting information … 12
  • How to use this guide … 12
  • Pre-diagnostic steps … 13
  • Important safety information … 13
  • Symptom information … 16
  • Prepare the server for diagnosis … 16
  • Common problem resolution … 18
  • Loose connections … 18
  • Service notifications … 18
  • Firmware updates … 18
  • DIMM handling guidelines … 19
  • Hard drive guidelines … 19
  • SAS and SATA hard drive guidelines … 19
  • SCSI hard drive guidelines … 19
  • Hard drive LED combinations … 20
  • Hot-plug SCSI hard drive LED combinations … 20
  • SAS and SATA hard drive LED combinations … 20
  • Server updates with an HP Trusted Platform Module and BitLocker™ enabled … 21
  • Diagnostic flowcharts … 23
  • Troubleshooting flowcharts … 23
  • Troubleshooting flowchart reference websites … 23
  • Start diagnosis flowchart … 25
  • General diagnosis flowchart … 25
  • Power-on problems flowchart … 27
  • POST problems flowchart … 30
  • Operating system boot problems flowchart … 32
  • Server fault indications flowchart … 33
  • Hardware problems … 37
  • Procedures for all ProLiant servers … 37
  • Power problems … 37
  • Power source problems … 37
  • Power supply problems … 37
  • UPS problems … 38
  • General hardware problems … 39
  • Problems with new hardware … 39
  • Unknown problem … 40
  • Third-party device problems … 40
  • Internal system problems … 41
  • Battery pack problems … 41
  • CD-ROM and DVD drive problems … 41
  • Diskette drive problems … 42
  • Drive problems (hard drives and solid state drives) … 43
  • SD card problems … 46
  • USB drive key problems … 46
  • Fan problems … 46
  • HP Trusted Platform Module problems … 47
  • Memory problems … 48
  • PPM problems … 50
  • Processor problems … 50
  • Tape drive problems … 51
  • Graphics and video adapter problems … 52
  • System open circuits and short circuits … 53
  • External device problems … 53
  • Video problems… 53
  • Mouse and keyboard problems … 54
  • Audio problems … 55
  • Printer problems … 55
  • Cable problems … 55
  • Local I/O cable problems … 55
  • Modem problems … 56
  • Network controller problems … 58
  • Expansion board problems… 59
  • Software problems … 60
  • Operating system problems and resolutions … 60
  • Operating system problems … 60
  • Operating system updates … 61
  • Restoring to a backed-up version … 62
  • When to Reconfigure or Reload Software … 62
  • Linux operating systems … 63
  • Application software problems … 63
  • Software locks up … 63
  • Errors occur after a software setting is changed … 63
  • Errors occur after the system software is changed … 63
  • Errors occur after an application is installed … 63
  • ROM problems … 64
  • Remote ROM flash problems … 64
  • Boot problems … 65
  • Software tools and solutions … 67
  • Configuration tools … 67
  • SmartStart software … 67
  • HP ROM-Based Setup Utility … 67
  • Array Configuration Utility … 70
  • Option ROM Configuration for Arrays… 71
  • Re-entering the serial number and product ID … 71
  • Management tools… 72
  • Automatic Server Recovery … 72
  • ROMPaq utility … 72
  • Remote Insight Lights-Out Edition II … 73
  • iLO and iLO 2 technology … 73
  • Integrated Lights-Out 3 technology … 73
  • Erase Utility … 74
  • Redundant ROM support … 74
  • USB support … 74
  • Diagnostic tools … 75
  • HP Insight Diagnostics … 75
  • HP Insight Diagnostics survey functionality … 75
  • Integrated Management Log … 76
  • Array diagnostic software … 76
  • Remote support and analysis tools … 77
  • HP Insight Remote Support software … 77
  • Keeping the system current … 77
  • Drivers … 77
  • Version control … 78
  • ProLiant Support Packs … 78
  • Operating system version support … 78
  • Firmware … 78
  • HP Smart Update Manager … 79
  • System Online ROM flash component utility … 79
  • Subscriber\’s choice … 80
  • Care Pack … 80
  • Firmware maintenance … 80
  • Types of ROM… 80
  • Verifying firmware versions … 82
  • Updating firmware … 82
  • Unsupported processor stepping with Intel® processors … 85
  • Unsupported processor stepping with AMD processors … 85
  • HP resources for troubleshooting … 86
  • Online resources … 86
  • HP Technical Support website … 86
  • HP Guided Troubleshooting website … 86
  • Server documentation … 86
  • White papers … 86
  • Service notifications, advisories, and notices … 86
  • Subscription services … 86
  • HP Care Pack Services… 87
  • Product information resources … 87
  • Additional product information … 87
  • Registering the server… 87
  • Overview of server features and installation instructions … 87
  • Key features, option part numbers … 87
  • Server and option specifications, symbols, installation warnings, and notices … 87
  • Teardown procedures, part numbers, specifications … 88
  • Technical topics … 88
  • Product installation resources … 88
  • Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and
  • board layouts … 88
  • External cabling information … 88
  • Power capacity … 88
  • Product configuration resources … 88
  • Device driver information … 88
  • DDR3 memory configuration… 89
  • Operating System Version Support … 89
  • Operating system installation and configuration information (for factory-installed operating systems) … 89
  • Server configuration information … 89
  • Installation and configuration information for the server setup software … 89
  • Software installation and configuration of the server … 89
  • iLO information … 89
  • Management of the server … 89
  • Installation and configuration information for the server management system … 90
  • Fault tolerance, security, care and maintenance, configuration and setup … 90
  • Error messages … 91
  • ADU error messages … 91
  • Introduction to ADU error messages … 91
  • ADU version 8.0 through 8.28 error messages … 111
  • POST error messages and beep codes … 115
  • Introduction to POST error messages … 115
  • Non-numeric messages or beeps only… 116
  • 100 Series … 125
  • 200 Series … 128
  • 300 Series … 132
  • 400 Series … 133
  • 600 Series … 133
  • 1100 Series … 134
  • 1600 Series … 134
  • 1700 Series … 138
  • Event list error messages … 157
  • Introduction to event list error messages … 157
  • A CPU Power Module (System Board, Socket X)… … 158
  • ASR Lockup Detected: Cause … 158
  • Automatic operating system shutdown initiated due to fan failure … 158
  • Automatic Operating System Shutdown Initiated Due to Overheat Condition… … 158
  • Blue Screen Trap: Cause [NT]… … 159
  • Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)… … 159
  • EISA Expansion Bus Master Timeout (Slot X)… … 159
  • PCI Bus Error (Slot X, Bus Y, Device Z, Function X) … 159
  • Processor Correctable Error Threshold Passed (Slot X, Socket Y) … 159
  • Processor Uncorrectable Internal Error (Slot X, Socket Y) … 159
  • Real-Time Clock Battery Failing … 159
  • System AC Power Overload (Power Supply X) … 160
  • System AC Power Problem (Power Supply X) … 160
  • System Fan Failure (Fan X, Location) … 160
  • System Fans Not Redundant … 160
  • System Overheating (Zone X, Location) … 160
  • System Power Supplies Not Redundant … 160
  • System Power Supply Failure (Power Supply X) … 160
  • Unrecoverable Host Bus Data Parity Error… … 160
  • Uncorrectable Memory Error (Slot X, Memory Module Y)… 161
  • HP BladeSystem p-Class infrastructure error codes … 161
  • Server blade management module error codes … 161
  • Power management module error codes … 164
  • Port 85 codes and iLO messages … 165
  • Troubleshooting the system using port 85 codes … 165
  • Processor-related port 85 codes … 166
  • Memory-related port 85 codes… 167
  • Expansion board-related port 85 codes … 167
  • Miscellaneous port 85 codes … 168
  • Windows® Event Log processor error codes … 169
  • Insight Diagnostics processor error codes … 169
  • Contacting HP … 173
  • Contacting HP technical support or an authorized reseller … 173
  • Customer self repair … 173
  • Server information you need … 173
  • Operating system information you need … 174
  • Microsoft® operating systems … 174
  • Linux operating systems … 175
  • Novell NetWare operating systems … 176
  • SCO operating systems… 176
  • IBM OS/2 operating systems … 177
  • Sun Solaris operating systems … 178
  • Acronyms and abbreviations … 179
  • Index … 184
Download HP ProLiant Servers Troubleshooting Guide pdf from h20000.www2.hp.com, 190 pages, 1450.96KB.
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