American Express Inquiry and Chargeback Policy and Procedure Guide for Merchants

This guide will acquaint you with the way American Express processes inquiries and chargebacks and… Guide in a convenient place for quick reference. Your Card Acceptance Agreement, …… American Express Merchant authorized ….

More PDF Content

The American Express Inquiry and Chargeback Policy and Procedure Guide for Merchants
1. Introduction… 1
2. The American Express Transaction Cycle… 2
Processing Charges …2
Merchant Payments …2
Full Recourse Chargebacks/Non Compliance Chargebacks…3
Merchant Chargebacks and Re-submissions …3
Fraud…3
Collections …3
3. Inquiries and Chargebacks Defined… 4
Disputed Charges, Inquiries and Retrieval Requests…4
Chargebacks and Adjustments…4
Re-presentment …4
4. The American Express Inquiry Process… 5
5. Ways to Process Inquiries… 7
Online Merchant Services…7
Paper by Mail …7
6. Supporting Documentation for Inquiries … 9
7. American Express Card Acceptance Policy…14
8. American Express Chargeback Policy…16
Special Programs…17
9. American Express Chargeback Categories…20
Chargebacks Disputes … 23
10. Ways to Reduce Inquiries…24
Canceled Product/Service …25
Non-Received Merchandise/Service … 26
No Show – Lodging…26
11. Fraud Prevention …27
Reduce Fraud, Reduce Chargebacks …27
High Risk Mail, Phone and Internet Procedures…27
How to Spot an Altered Card …28
12. Phone Numbers, Addresses and Web sites …29
Important Phone Numbers & Web sites… 29
Important Addresses … 29
Inquiry Response Fax Numbers … 29
Appendix – Claim Report…30
Glossary…32

Download American Express Inquiry and Chargeback Policy and Procedure Guide for Merchants pdf from www.ncosc.net, 42 pages, 710.61KB.
Related Books

Leave a Reply