Siebel SmartScript Administration Guide

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Siebel SmartScript Administration Guide

  • Homepage
  • Contents
  • Introduction
    • Product Modules and Options
    • How This Guide Is Organized
    • Revision History
      • Version 7.5, Rev A
        • Additional Changes
  • Overview
    • Benefits of SmartScripts
      • Prerequisites
    • Scripting Terminology
    • SmartScript Screens
      • The Employees Screen
        • SmartScript Explorer
        • Customer Dashboard
        • SmartScript Buttons
      • The Customer Screen
      • The SmartScript Administration Screens
  • Fundamentals of SmartScript Creation
    • SmartScript Elements
      • Scripts
      • Pages
      • Questions
      • Answers
      • Branches
    • Data Storage in SmartScript
    • Best Practices For SmartScript Construction
      • Script Design Tips
      • Creating Questions
      • Translating Questions
      • Creating Answers
      • Translating Answers
      • Creating Pages
      • Translating Pages
      • Creating Scripts
      • Translating Scripts
    • About the Script Designer and Page Designer
      • Adding Questions and Branches to Pages
      • Adding Pages and Branches to Scripts
    • Releasing Scripts
      • Unreleasing Scripts
  • Working with Questions, Answers, andTranslations
    • Creating Questions
      • Defining Question Text and Translations
      • Displaying Answers Within a SmartScript
        • Information Text
        • Text Box
        • Drop-Down Lists
        • Radio Buttons
        • Multiselect Check Boxes
        • Pick Applets
        • Detail Applets
    • Answer Types and Answer Control Choices
    • Creating Answers
      • Translating Answers
    • Storing User-Provided Answers From Sessions
      • Saving to the Script Sessions Table
      • Saving to a Business Component
      • Setting Up a Save Field for a Multi-Value Field
    • Question Events Logic Sequence
  • Upgrading SmartScripts
    • Upgrading from a Previous Version ofSmartScript
      • Overview of Migration from Pre-Siebel 7 Releases of SmartScript
    • Converting a Script Wizard into a SmartScript
      • Selecting Picklists for Questions
  • Customizing a SmartScript User Interface
    • Controlling the Questions Displayed on a Page
      • About SmartScripts Implicit Page Break Rules
    • About HTML in the SmartScript User Interface
      • Formatting Question Text Using HTML Tags
      • Adding Images
      • Adding URLs
        • Formatting Example
      • Using HTML to Modify the Design Template
    • Using Siebel Tools to Modify the SmartScript View
  • Verifying, Testing, and Invoking SmartScripts
    • The Verify Wizard
    • SmartScript Diagnostics
    • About Invoking SmartScripts
    • Invoking SmartScripts Through the User Interface
    • Setting SmartScripts to Open Automatically
    • Setting Up SmartScripts in the Search Center
    • Invoking SmartScripts Through Siebel CTI
    • Invoking Scripts Through Siebel VB or Siebel eScript
      • RunSmartScript
        • Examples
          • Siebel VB and eScript Example
          • Siebel Applet Button Example
          • OLE Example
      • RunCallScript
        • Examples
          • Siebel Applet Button Examples
      • Canceling, Finishing, and Resuming a SmartScript
        • Resume SmartScript
      • Invoking a SmartScript from a Currently Running SmartScript
        • Function Question_PreLeave () As Integer
      • Invoking SmartScripts Through a Web or Email Link
  • Extending Scripts with SiebelVB and SiebeleScript
    • Improving Performance of Your Scripts
      • Activating Fields
    • Siebel VB and Siebel eScript
      • SmartScript Object Types
    • Methods Used with Scripts
    • Standard Methods for All SmartScripts
      • Script_Open
      • Script_Cancel
      • Script_PreFinish
      • Script_Finish
      • Script_Save
    • Other Preprogrammed SmartScript Methods
      • Cancel
      • CurrentPage
      • CurrentQuestion
      • ExecutionState
      • Finish
      • GetCampaignId
      • GetCampContactId
      • GetContactId
      • GetLabelText
      • GetPage
      • GetParameter
      • GetQuestion
      • GetSessionId
      • OriginalDashboardText
      • SetCampaignId
      • SetCampContactId
      • SetContactId
      • SetUserParameter
      • StartPage
      • StartQuestion
      • SubstituteText
    • Methods Used with Pages
      • GetHelpText
      • GetLabelText
      • GetQuestion
      • Script
      • StartQuestion
    • Methods Used with Questions
    • Standard SmartScript Question Procedure
      • Question_Enter
      • Question_PreLeave
      • Question_PreBranch
      • Question_Leave
    • Other Preprogrammed SmartScript Question Methods
      • AnswerType
      • CurrencyFieldName
      • GetCurrentCurrencyCode
      • GetCurrentExchangeDate
      • GetCurrentValue
      • GetHelpText
      • GetInitialCurrencyCode
      • GetInitialExchangeDate
      • GetInitialValue
      • GetPriorCurrencyCode
      • GetPriorExchangeDate
      • GetPriorValue
      • GetQuestionEnable
      • GetQuestionText
      • GetSaveBusComp
      • GetSaveBusObj
      • HasDefaultAnswer
      • MustAnswer
      • OriginalQuestionText
      • Page
      • Script
      • SaveBusCompName
      • SaveBusObjName
      • SaveFieldName
      • SetCurrentValue
      • SetQuestionEnable
      • SetQuestionText
      • SubstituteText
      • WasAnswered
    • Sample Siebel VB and Siebel eScript Methods
      • Dynamic Questions
        • Siebel VB Code
        • Siebel eScript Code
      • Finding a Contact
        • Siebel VB Code
        • Siebel eScript Code
      • Complex Branching
        • Siebel VB Code
        • Siebel eScript Code
        • Siebel VB Code
        • Siebel eScript Code
      • Calling Siebel Assignment Manager
        • Siebel VB Code
  • Importing and Exporting SmartScripts
    • Exporting Scripts
    • Importing Scripts
      • Resolving Conflicts Encountered During Import
  • Modifying the Dashboard
    • About the Customer Dashboard
      • Example
    • Overview of Customer Dashboard Configuration
    • Overview of Upgrade to the Customer Dashboard
  • SmartScript Tags
    • Script Tags for SmartScript 7x
  • Index
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