10 Minute Guide Customer Service Programme

on the principle that happy staff make happy customers. www.cim.co.uk. „ The Chartered Institute of Marketing 2004. 10 Minute Guide: Customer Service …

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10 Minute Guide, What it is, Why it is important, 10 Minute Guide: Customer Service Programme, What you should do, Step 1 – Identify which of your external, customers are the most valuable, Step 3 – Find out what level of service, customers want, Step 2 – Identify your internal and, external customers, Step 4 – Develop customer service, standards and a programme, 10 Minute Guide: Title, What to do now, Where to find out more, www.customernet.com, www.institueofcustomerservice.com, www.customerfutures.com, What you need to know, An example in practice, www.cim.co.uk/, Question, Answer, Web, www.cimtraining.com, Email, training@cim.co.uk, Phone: +44 (0) 1628 427 200

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